The People Who Work in the Dentists and Doctors Offices need to be more Considerate of the Deaf Patients
Whenever I am stuck making an important appointment, I tell the people in the office I have a hearing loss, so that they know. Do you know how quickly they forget as soon as I notify them about this? It goes through one ear and out the other ear as if they never heard me in the first place. Do I have to put it in writing? Why do these people forget so easily? Then before I know it, I get annoying follow up phone calls from these offices. Whether it'd be on the house phone or a message left on the voice mail. You know I cannot hear well on the telephone, so why do you continue to call when I have already told you I have a hearing loss? And I will never understand your messages on my answering machine. I am a lip reader. How am I supposed to lipread anything on a machine? How many times have I told you to please either email me, or send me a text if you feel you need to remind me of my next appointment? Why do you continue to make excuses telling me that you do not have any access to the email service on your computer? I see you online the internet at your desk all day at work but yet, you can't email me to notify me of my next follow up appointment? Why? You manage to get online to look things up when I ask you for information when I am there with no trouble at all. But yet, you are unable to email me and send me a message of my follow appointments after I leave? Are you too lazy to type that it is just easier for you to call me on the phone when I can't barely hear you and understand what it is about? How many times have I received your calls, not knowing who you are and asking you like 5 times, what office you are from and misunderstanding the day and time you are trying to confirm? Come on people, just because you can hear, doesn't mean I am going to hear you too.
Consider making an effort to pay better attention to your deaf patients and be more considerate of their communication needs. Make arrangements to email them or to text them of their follow up appointments. Please stop making excuses, telling me that is impossible, when I see you have been on the internet during your work hours at the front desk. Something has got to give.