Saturday, December 24, 2016

Delta Airlines Failed To Satisfy Deaf Passenger Again

                                   When I printed my boarding pass for a flight on Christmas I checked the box for special services.   It said I was hard of hearing on the screen by my pass.   Also I had a hearing dog going with me, but there was no option in there for service animals.   All I saw on it were pets.  After I got done filling it out, I figured I was all set for my flight with no problems.

                                   After I arrived at the gate in the Buffalo airport , I sat down and waited.   A lady was constantly making announcements over a microphone in the boarding area.   Of course I didn't understand a word she said.  Even though I was sitting right in the front, the microphone covered her mouth.  Then all of a sudden everyone lined up by the door but it was closed.  I didn't know what to do.   

                                    So I got up and told her I was deaf and to tell me what was going on.  All she said was we were going to be boarding in seven minutes.  But after I sat back down, I thought I was supposed to be standing in line with the others.   It looked like she was checking in everyone's baggage or something.   Like a fool I stood in the end and waited about 15 minutes.  When it was finally my turn, she told me I already got my seat number.

                                   Feeling like an idiot I sat back down, knowing I never had to stand in line the first place.   Finally it was time to board and she saw my dog, so I was one of the people that went on the plane first.  As I dragged my suitcase onto the plane the flight attendant told me it was too small to put in the cabinet.   Then again I felt like a fool, little did I know the lady had announced over the microphone for people to leave their bags outside the door of the plane. 

                                   The flight attendant took my suitcase from me and  pushed it off the plane. Seriously I felt stupid.   If the lady at the gate would of told me, I would of left it where it was supposed to be outside the plane.  It's not my fault I can't hear.  But they should of notified me when I was boarding the plane.   After all I requested for Special Services.  Didn't anyone know how to sign?

                                   I got in my seat and buckled up.   Then the plane started to take off.   I was wondering if they even gave a Safety Demonstration because I was sitting way in the back.   If they did, well I couldn't hear it or see it.   The flight attendant came over to my seat several times to check on me.   Of course I let her know I was deaf.   She smiled a lot and was very friendly, but I didn't ever understand a word she said.  She spoke very fast and had an accent.

                                  My experience flying with Delta for the hundredth time was very disappointing.  They made me feel humilated and embarrassed as a deaf passenger.  The worst times were when they had a wheelchair waiting for me the last few times I flew from North Carolina.   I don't know why they think I would need one if I am just deaf.  That makes no sense to me.   Though I felt sorry for the kid that came all the way to the gate with a wheelchair that wasn't needed.

                                 Come on Delta Airlines!  Please start showing more respect for your deaf customers!


  1. Hi Susana, I saw your blog and I have something useful for you for translation app on your mobile phone with aeroplane mode.

    It will explain you through safety demonstration. Can I show you the video please let me know?

    I look forward to hearing from you soon.

    Best Regards

    Tim Scannell

  2. Any signed languages across the globe for translation app on mobile phone for Deaf and sign language users.

    This app doesn't need an internet connection because of download video already for translation on paper, mobile and any display information.

    This is my latest video about a new BSL (British Sign Language) Translation App - Free download to your Smartphone/device/tablet.

    The app is an exciting way for your company to interact with its customers who use British Sign Language and for British Sign Language users to access services. The service provider pays for a pre-recorded British Sign Language translation of the written information they wish to make accessible. [ 493 more words ]


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