Communication Needs Not Met At Doctor's Offices

This year I had to go to a well known dermatologist for testing.  After my first appointment I kindly asked the nurse to email or text me the results.  Sorry she said, but they do not provide those kind of services.  So I replied to her how do you notify your deaf patients of their future appointments?

Instead of giving me an answer she asked if I had someone they  could call for me.  After that I suggested that they either email or text me the information.  We do not provide either one of those services she said blankly.  Feeling discouraged I told her to just leave a message on my voicemail.

Since I have a closed captioning phone it can caption my messages in there.  It's got to be difficult for some deaf people dealing with these issues.  It seems like we are still living in the old days.  Nothing much as changed at doctor's offices that I go to when it comes to communication needs.

I would recommend all doctor offices to provide email service and texting for their deaf patients.  It would make the world a much easier place to be.

Doctor's Office Is Lacking Deaf Services

For years I have been going to the same exact doctor's office for check ups. This is over at the Highgate Medical Group office.  Why I stay there is because they have done a good job.  It's in a convenient location and the wait is never long.  Not having to drive far when I need to go is a big plus for me.

Besides all that they gave me no issues with my bringing my hearing dog to my appointments.  I have him because I am deaf.  And he helps to notify me of sounds I can't hear.  So that means a lot to me as well.  But there is one big problem at this place.

And that is they don't have any email service for their deaf customers.  Neither can they text me of my future appointments.   All they can do is call me on a phone to communicate with me.  But that does me no good because of my hearing loss.   And sometimes they leave messages on my voice mail.

And that isn't good either because I can't always understand those messages.  But due to having CaptionCall it takes care of  some of these issues.   I would suggest that my doctor's office set up a service to use for contacting their deaf customers like me.

That is set up an email service.  And allow them to text their deaf customers.  And do whatever else to communicate properly with those who can't hear.  This is only fair for the deaf.