Wednesday, July 17, 2013
Virgin Mobile Lacks Proper Services For Deaf Customers
I have used the Virgin Mobile cell phone for the past couple of years. The reason is because it is cheap and I can get unlimited web and texting with the price of 35 dollars a month. It is affordable. As you can see I dropped my phone and the screen cracked, but it still works. That's another thing I like about this brand. I'm clumsy and I happened to have dropped this phone a number of times. But it keeps on working. It has a lot of features that I can use. Also it has blue tooth so I can use it with my Phonak iCom to hear on it which is very convenient for me. But there is one big problem with the Virgin Mobile company.
Several times I had to repeatedly make phone calls to Virgin Mobile for several problems I had with the phone. I could not understand one word they were saying to me. They always have someone with an accent answer the phone. Tonight I had to call them again about a problem and I told the lady I was deaf and I didn't understand a word she said. Then I asked if she could put someone else on the phone. She said no. When I asked her to speak louder, she did not speak up, even though I asked her three times to do that. I was using my CaptionCall phone and the operator did not type out what the lady was saying because even the operator couldn't understand them. So I was not able to get anything closed captioned due to them not speaking clearly for me.
This bothered me, because I use the Virgin Mobile phone but the customer service dept refuses to communicate with me in a way for me to understand them. I have put up with their ignorance of communicating properly for deaf people for the past four years. This happened every time I tried to call them. I would say I'm deaf, speak up, or put someone else on that speaks clearly for me. I needed that so I could read what they said on my closed captioned phone. They would never put anyone else on and I would be stuck with someone with an accent who didn't make any sense when they spoke. Is there anything that can be done about this? This is pretty annoying for deaf people to deal with when they can't get any help at this point.