Airport sends me a Wonderful Letter Today regarding the Deaf Travelers

1:05 PM (6 hours ago) to me Hi Susana, We had the Managers' Meeting this a.m. with all our airlines and vendors. I brought up the issue of deaf travelers and got some interesting feedback. All of the airlines have on their websites "Special Service Request" info. If someone reads that section before traveling, she/he will receive advice on what actions to take to assure getting information needed. Some airlines notify their location that there will be a deaf traveler person on the flight. All airline asked that the person identify him/herself to the agent at the gate, so the agent is aware. Many will post boarding information on their screens behind their podium at the gate. I believe I already sent you the memo from TSA about what to do regarding TSA check-in. If you call the number listed, they make sure that the airport where you are traveling is aware of your flight...but of course, there can be delays, changes, etc, so again, TSA asked that the person identify to the screeners that he/she is deaf. Most airports have a "Special Assistance" lane to check-in, so that lane can be used to insure assistance. TSA does train some of its officers to use sign language. Because it's not a frequent request, they might be a little rusty, but you can surely ask. TSA will begin a new program shortly with Special Customer Assistance staff at many airports during peak times. My understanding is they will be wearing the same uniforms as the other TSA agents (!), but if you ask, someone should be able to let you know if there are any on duty. They will be there to assist folks who need it. The food service folks indicated that if there staff is made aware of a person's deafness, they will try to provide information accordingly. So we'll keep on keepin' on! ______________________________________ Bev Halligan Customer Service Superintendent