Thursday, January 10, 2013

Airport sends me a Wonderful Letter Today regarding the Deaf Travelers

1:05 PM (6 hours ago) to me Hi Susana, We had the Managers' Meeting this a.m. with all our airlines and vendors. I brought up the issue of deaf travelers and got some interesting feedback. All of the airlines have on their websites "Special Service Request" info. If someone reads that section before traveling, she/he will receive advice on what actions to take to assure getting information needed. Some airlines notify their location that there will be a deaf traveler person on the flight. All airline asked that the person identify him/herself to the agent at the gate, so the agent is aware. Many will post boarding information on their screens behind their podium at the gate. I believe I already sent you the memo from TSA about what to do regarding TSA check-in. If you call the number listed, they make sure that the airport where you are traveling is aware of your flight...but of course, there can be delays, changes, etc, so again, TSA asked that the person identify to the screeners that he/she is deaf. Most airports have a "Special Assistance" lane to check-in, so that lane can be used to insure assistance. TSA does train some of its officers to use sign language. Because it's not a frequent request, they might be a little rusty, but you can surely ask. TSA will begin a new program shortly with Special Customer Assistance staff at many airports during peak times. My understanding is they will be wearing the same uniforms as the other TSA agents (!), but if you ask, someone should be able to let you know if there are any on duty. They will be there to assist folks who need it. The food service folks indicated that if there staff is made aware of a person's deafness, they will try to provide information accordingly. So we'll keep on keepin' on! ______________________________________ Bev Halligan Customer Service Superintendent

8 comments:

  1. Hello! Thank you so much for offering to write a guest post! I'd LOVE to have you on board for the month of February!!! You can find more details about writing a guest post here:

    http://blueeyedbeautyblogg.blogspot.com/2013/01/guest-bloggers-wanted.html

    And if you'd like you can email me at hjd_21@yahoo.com and we'll talk about the post you're going to write!

    Can't wait to hear from you!!!

    Helen
    Refashion Co-op
    Blue Eyed Beauty Blog
    Exercise Encouragement Group Blog
    Angel Light Photography by Helen Blog
    The Story of Us: Love...Forever & Always

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  2. You're very welcome! I will email you over the weekend as I would like to write a post on your exercise encouragement group blog. I got a few ideas for it. :) My email is wanda4848@gmail.com.




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    1. I sent you an email! :)

      Helen
      Refashion Co-op
      Blue Eyed Beauty Blog
      Angel Light Photography by Helen
      Exercise Encouragement Group Blog
      The Story of Us: Love...Forever & Always

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    2. Thank you! I checked and I don't think it came through. I sent you an email, let me know if you got it. You can just reply to mine and can you resend it that way? Have a great day!

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  3. Sounds like a thoughtful idea although seems like there are a bit rusty with the program they are implementing. All the best during travels, personally I like arriving at the destination traveling to the place can be a headache, hate travel.

    onecurator.blogspot.com

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    1. Yeah, I only travel when I have to, for family visits usually. Due to my hearing loss, traveling becomes difficult for me, not being able to hear or understand others very well. I am still working on applying more new ideas towards the airports. :)

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  4. Nice to know that. Hoping for the successful implementation! Regards to you Susana! Have a great new week!

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    1. Me too! Thanks and I hope you have a nice week too.

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